Persona

Visualising your user as a real person to create empathy for them

Practical Information

What is this tool?

A detailed description and visualization of your user(s) or other important stakeholders, represented by a fictional but realistic person.

Why do we use it?

It helps to create an in-depth understanding of the target group, to better understand their perspective and their attitude towards the design challenge. It also provides insights on how to engage and communicate with them.

Design phase:

Design research

Materials:

Pen and paper, Print, Online tool

Time:

30 minutes - 1 hour

Worksheet Print
Worksheet Digital
Worksheet French
Worksheet Arabic
Worksheet without Text
Worksheet URL

A step-by-step guide

1. Collect all the data collected through user interviews and mapping activities, based in these insights you can identify who represents your user group. It is also possible to select several people and create more personas


2. Take someone in mind, a semi-fictional person that represents the entire target group: A man, a woman or both? Living in the city or in a rural area? 


3 Visualise the person. Create your Persona. You can draw, use images from magazines or internet, etc.


4. Use the worksheet and start with writing up the basics, creating a biography for this person. Also write their user story, how do they think and act in relation to the problem you are trying to solve. Then describe the life of this person, personality characteristics. Add more details such as objects and persons that are important for him/her.

How other organisations used this tool

How to use the outcomes of the tool?

Use the insights when ideating and prototyping potential solutions, make sure that they are in line with the characteristics of your user group.

Related tools

Communication map
Understanding which communication channels your users use and how they use them.
Start by collecting data from user representatives on the communication channels they use. This will ensure your persona is based on insights from the users.
Social map
Understanding the social connections that influence your users
Start by collecting data from user representatives on their social connections. This will ensure your persona is based on insights from the users.
Diary
Capturing the lives of the users through their daily (inter) actions
Start by collecting data from user representatives on their daily activities. This will ensure your persona is based on insights from the users.

Thoughts? Share with us!

We would like to know how you experience how you used our tools.
Share with us your experiences and filled out worksheets.


Email us at: toolkit@butterflyworks.org

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